HELP DESK HOURS 08.30 - 17.30 - Monday to Friday (Excluding Public Bank Holidays)

To  Log a support issue you can:-

• Complete the Web Support Call form which is at the bottom of this page

• Email support@ sicon.co.uk

• By calling  - 0845 1300 188
  o Option 1 For Customer Services and Support

When calling please have the following information available :

• Company Name End User name & Contact name (if different from caller) :: Fault/Query Description :: Location Details

• Email address for the case reference to be emailed to : Correct telephone number for the support consultant to call back

• And if applicable :- Product & Version No, Equipment & Serial Number, Phone system handset extension no 

Your call will be logged and a case reference assigned, you will then be emailed confirmation of the case logged along with a helpdesk reference number.

If you have any queries during the life cycle of the call, please quote the reference number given at the time of logging the case.

Note

• Customers with current support contracts in place will understandly take priority over non contract call

• We endeavor to answer all calls within 4hrs, but we aim to respond to business critical calls within 1hr if not sooner

• If you currently do not have a contract in , or would like to upgrade your current contract please eamil us or call us to have a chat through the options available

Sicon Support Terms Conditions July 2008  (131 Kb)

Sicon Support Terms Conditions July 2008

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Log A Web Support Call