Call 0845 1300 188

How to log a support call with Sicon

SUPPORT HOURS ARE 08.45 - 17.30 Monday to Friday (Excluding Public Bank Holidays)

To  Log a support issue you can either:

• Complete the Web Support Call form which is at the bottom of this page

• Email  (Please DO NOT email consultants directly as this will cause a delay
  in response times)

• Call us on 0845 1300 188 and select option 1

When calling please have the following information available:

• Company Name

• Fault/Query Description

• Relevant telephone number and e-mail address for this issue

Understanding Our Support Procedure:

• Your call will be logged and a case reference assigned
• You will be emailed confirmation of the case along with a case reference number.
• We will not usually put you through to a support agent immediatly as they are usually busy with other calls and we try and deal with calls in the order that they are recieved.
• If you are only available for a limited time please make this clear when logging the issue.
• If this issue is stopping your system from operating please make this clear.
• If you have any queries please quote the reference number.

Note:

• Customers with current support contracts will take priority over non contract customer calls

• We endeavor to answer all calls within 4hrs, but we aim to respond to business critical calls within 1hr if not sooner

If you currently do not have a support contract with Sicon, or would like to upgrade your current contract please contact us at  or call us on 0845 1300188 to discuss the options available.

Log A Web Support Call

To Log a call via our website complete the form below Name:* Company:* Email Address:* Telephone Number:* Existing Support Call Reference Number: Support Call Description: Enter not this field:   *Indicates a field you must enter. When you have completed the form, please click the Send Details button ONCE to send

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