^{Sage have brought out strict rulings that any change cancellations or reductions made within 30 days of renewal will not be accepted, and potentially not credited.}

^{We have had two incidents where we invoiced a customer 60 days prior to renewal, they did not notify us of a change request until after the renewal date, we forwarded the request to Sage and the request was rejected.}

^{Therefore each SALP/Sage cover invoice that goes out will have a reminder on it advising the customer that they MUST contact Sicon immediately if they have any changes. The customers request will be forwarded to Sage, and as long as it is prior to the renewal date Sage will action and credit accordingly.}

^{For example, Sicon Sends an invoice out dated 1st November for the annual renewal period 1st January
As long as Sicon notifies Sage of customer change requests prior to 30th November, changes will be actioned
Change requests can be made in the first instance by calling 0845 1300188 and asking to speak with Jane Youngman, in all instances requests will need to be followed up either by fax or by email to contracts@sicon.co.uk}

^{Also please note that if you upgrade in the period from your invoice date and the renewal date sage you will receive a pro rate invoice to cover the SALP for either the additional users or change in system.}