Sicon Customer Survey: Support

We always aim to provide you with customer service that could be marked 10 out of 10, thinking about your recent communciation (s) with our Support Team, How did we do ?

Please complete the short survey below to help us improve our services to you where necessary;

Where asking to score on a scale of 1 - 10, 10 is High

Company Name:*

Contact Name:*

Email Address:*
	Please enter your email address so we can keep you updated with any actions required of us following any concerns raised

Initial Call - Were You Satisfied:*
	With the Way Customer Service answered your Initial Call

Case Confirmation Received:*
	Did you receive a case Confirmation, confirming your call had been logged

Support Person:*
	When the Support Consultant called you back did they introduce themselves

Happy with Knowledge:*
	Were you happy with the Support consultant(s)Product Knowledge throughout the duration of the call

Future Support:*
	If Yes to the above would you be happy to have the same consultant(s)support future issues you may have

If No - Why:*
	If No, please can you give us a brief reason why , so we can improve the standard

Sicon Service Rating:*
	Overall how would you rate the Service of Sicon

Case Study:*
	Would you be willing to act as a case study / reference (We would always ask your permission first)

Other Feedback:
	Please enter anything you would like us to know, be aware of or any concerns you have

Enter not this field:

*Indicates a field you must enter.

When you have completed the form, please click the Send Details button ONCE to send

Sicon Customer Survey: Support

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