Sicon Cancellation Terms

Training & Consultancy Cancellation

We understand that circumstances may occur which means you need to reschedule consultancy or training dates.

Please note our cancellation policy is as follows:

Cancellation of all Sicon services are subject to cancellation charges and must be notified in writing.

  • If a service is cancelled with 10 or more working days prior to the service delivery date, NO cancellation charges will be incurred.
  • If a service is cancelled between 5 and 10 working days before the service delivery date, 50% of the service cost will be invoiced.
  • If a service is cancelled with 5 working days’ notice or less, then the full-service costs will be invoiced.

Sicon End User Perpetual Licence Contract and/or Monthly or Annual Subscription Renewal Cancellation Requests

In all instances please send any requests to your Business Partner directly.

We kindly ask when doing so you provide them with as much background information into the reason for cancellation as possible. If you are moving away from Sage 200 to another ERP system, please include details of which product you are moving to and the reason why you decided Sage 200 was not the best fit for your company.

We ask for as much information as possible in order to help us to understand whether the cancellation is a result of product shortfalls and/or lack of certain features, or support issues either within Sage, Sicon, or the Business Partner where they are 1st Line.

In all instances, any invoices outstanding relating to the end user prior to cancellation notice remains due for payment, no credit notes will be raised. Our Cancellation Terms are as follows:

All requests for cancellations must be received with Sicon prior to the contract renewal invoice being generated 60 days prior to renewal for Annual, and a minimum of 30 days for monthly subscriptions*. Any approved requests to cancel thereafter would apply at the next renewal/next full month.

*NB: Monthly Subscriptions are classed as whole calendar months.

Last Updated: June 2023