Need Support
E: support@sicon.co.uk T: 0345 1300 188 T: 01284 722850
Support Hours
9.00 am – 5.00 pm Monday to Friday (excluding Public Bank Holidays)
NB: please do not contact Consultants directly as this will cause a delay in response times.
Information
When logging a support call, please have the following information available, (where relevant to the fault being logged):
- Email address for Sicon Case Reference details to be sent to
- Correct telephone number for Sicon Support Consultants to contact o Sicon Product and Software version number
- A detailed description of the fault / query you are reporting
- End user details (if different from the caller)
Log a Support Call: Understanding our Support Procedure
Your call will be logged and a case reference assigned. You will be emailed confirmation of the case along with a case reference number. We will not usually put you through to a Sicon Support Consultant immediately, as they are usually busy with other calls and we try to deal with calls in the order that they are received. If you are only available for a limited time, please make this clear when logging your case. If the matter is stopping your system from operating, please make this clear. If you have any queries, please quote your case reference number.
What do our support procedures involve?
Within four hours we will aim to do the following:
- Understand what the query is.
- Send you a communication summarising the above and the outcome. If a problem has been found, we will detail how we plan to fix it or provide you with a work around where necessary.
Customers with current support contracts will take priority over non-contract customer calls. We endeavour to answer all calls within four hours, but we aim to respond to business critical calls within one hour if not sooner. For further information, please refer to the Sicon Support Service Levels.
Terms and Conditions are available upon request or via our website here
Sicon Product Help and User Guides
Audit Log Help and User Guide
Audit Log Help and User Guide will take you through the features and settings for the Sicon Audit Log module for Sage 200.
Read MoreBarcoding & Warehousing Help and User Guide
Barcoding & Warehousing Help and User Guide will take you through the features and settings for the Sicon Barcoding & Warehousing module for Sage 200.
Read MoreBarcoding & Warehousing Help and User Guide v17
Barcoding & Warehousing Help and User Guide will take you through the features and settings for the Sicon Barcoding & Warehousing module for Sage 200.
Read MoreBarcoding & Warehousing Help and User Guide v20
Barcoding & Warehousing Help and User Guide will take you through the features and settings for the Sicon Barcoding & Warehousing module for Sage 200.
Read MoreBarcoding & Warehousing Help and User Guide v20.1
Barcoding & Warehousing Help and User Guide will take you through the features and settings for the Sicon Barcoding & Warehousing module for Sage 200.
Read MoreBarcoding & Warehousing Help and User Guide v21
Barcoding & Warehousing Help and User Guide will take you through the features and settings for the Sicon Barcoding & Warehousing module for Sage 200.
Read MoreCash Flow Help and User Guide
Cash Flow Help and User Guide will take you through the features and settings for the Sicon Cash Flow module for Sage 200.
Read MoreCIS Help and User Guide
CIS Help and User Guide will take you through the features and settings for the Sicon CIS module for Sage 200.
Read MoreConstruction Help and User Guide
Sicon Construction Help and User Guide will take you through the features and settings for the Sicon Construction module for Sage 200.
Read MoreContract Manager (Legacy)
Contract Manager Help and User Guide (Legacy) will take you through the features and settings for the Sicon Contract Manager module for Sage 200.
Read MoreContracts Help and User Guide
Contracts Help and User Guide will take you through the features & settings for the Sage 200 module.
Read MoreCourier Integration Help and User Guide
The Courier Integration Help and User Guide will take you through the features and settings for the Sicon Courier Integration module for Sage 200.
Read MoreDebtor Management Help and User Guide
Debtor Managememt Help and User Guide will take you through the features and settings for the Sicon Debtor Management module for Sage 200.
Read MoreDebtor Management Help and User Guide v21
Debtor Managememt Help and User Guide will take you through the features and settings for the Sicon Debtor Management module for Sage 200.
Read MoreDirect Debit Integration Help and User Guide
This Help and User Guide will take you through the features and settings for the Sicon Direct Debit Integration Module.
Read MoreDistribution Help and User Guide
The Sicon Distribution modules provide a set of new features and enhancements to the standard Sage 200 modules, creating functionality to help business who buy and sell products.
Read MoreDistribution Help and User Guide | Container Management
The Sicon Distribution Container Manager module allows containers to be created and maintained.
Read MoreDistribution Help and User Guide | Future Sales
The Sicon Distribution Future Sales module provides both the ability to Calculate Minimum Stock and Create Sales Forecasts.
Read MoreDistribution Help and User Guide | POP Management
The Sicon Distribution Warehouse Replenishment module is intended to assist with the transfer of stock between Warehouse locations, and the replenishment of Warehouse locations based on their Minimum Stock levels.
Read MoreDistribution Help and User Guide | Pre-allocations
The Pre-allocations module allows the User to create connections between outstanding Stock Movements, to effectively allocate that stock before it has arrived.
Read MoreDistribution Help and User Guide | Reserves & Call Offs
The Reserves And Call Offs module allows the User to create Sales and Purchase Contracts/Call Offs, and Stock Reserves.
Read MoreDistribution Help and User Guide | SOP Management
The SOP Management module is designed to enhance the processing of Sales Orders.
Read MoreDistribution Help and User Guide | Warehouse Replenishment
The Sicon Distribution Warehouse Replenishment module is intended to assist with the transfer of stock between Warehouse locations, and the replenishment of Warehouse locations based on their Minimum Stock levels.
Read MoreDistribution Help and User Guide v17
Distribution Help and User Guide will take you through the features and settings for the Sicon Distribution module for Sage 200.
Read MoreDistribution Help and User Guide v19.1
Distribution Help and User Guide will take you through the features and settings for the Sicon Distribution module for Sage 200.
Read MoreDistribution Help and User Guide v20
Distribution Help and User Guide will take you through the features and settings for the Sicon Distribution module for Sage 200.
Read MoreDMS Help and User Guide – Legacy
DMS Help and User Guide will take you through the features and settings for the Sicon DMS module for Sage 200.
Read MoreDMS Help and User Guide v17
The Sicon DMS for Sage 200 product is designed to enable users to attach/index documents (Scans or Files) to transactions, accounts, orders & stock items while working in Sage 200.
Read MoreDocuments Help and User Guide
Sicon Documents for Sage 200 is designed to enable users to attach/index documents (Scans or Files) to transactions, accounts, orders & stock items while working in Sage 200.
Read MoreDocuments Help and User Guide v20
Sicon Documents for Sage 200 is designed to enable users to attach/index documents (Scans or Files) to transactions, accounts, orders & stock items while working in Sage 200.
Read MoreEnhancement Pack Help and User Guide
This Help and User Guide will take you through the features and settings for the Sicon Enhancement Pack Sage 200.
Read MoreHire Help and User Guide
The Sicon Hire Help and User Guide will take you through the features and settings for the Sicon Hire module for Sage 200.
Read MoreHire Help and User Guide v17
Hire Help and User Guide will take you through the features and settings for the Sicon Hire module for Sage 200.
Read MoreInstalling and Upgrading Sicon Additions for Sage 200
A guide to installing and upgrading Sicon Additions for Sage 200
Read MoreIntercompany Help and User Guide
The Intercompany Help and User Guide will take you through the features and settings for the Sicon Intercompany module for Sage 200.
Read MoreKitting Help and User Guide
Kitting Help and User Guide will take you through the features and settings for the Sicon Kitting Lists module for Sage 200.
Read MoreManufacturing Help and User Guides
Sicon Manufacturing is a set of additional modules for Sage 200, integrated with Stock, BOM, Sales and Purchase Order Processing.
Read MoreMaterial and Resource Planning Help and User Guide
Material and Resource Planning Help and User Guide will take you through the features and settings for the Sicon Material and Resource Planning module for Sage 200.
Read MoreMaterial and Resource Planning v20
Material and Resource Planning Help and User Guide will take you through the features and settings for the Sicon Material and Resource Planning module for Sage 200.
Read MoreProjects Help and User Guide
Sicon Projects Help and User Guide will take you through the features and settings for the Sicon Projects module for Sage 200.
Read MoreProjects Help and User Guide v19.2
Sicon Projects Help and User Guide will take you through the features and settings for the Sicon Projects module for Sage 200.
Read MoreService Help & User Guide
Service Help and User Guide will take you through the features and settings for the Sicon Service module for Sage 200.
Read MoreService Mobile App Help and User Guide
The Sicon Service Mobile App Help and User Guide will take you through the features and settings for the Sicon Service Mobile App module for Sage 200.
Read MoreShop Floor Data Capture Help and User Guide
The Sicon Shop Floor Data Capture App links to both the Sicon Works Order Processing and Projects modules to allow real-time capture of operation progress and elapsed times. With the option of creating a route card with barcodes for each operation you are able to simply scan on and off an operation to capture the elapsed time and update the progress of the operations within each of these Sicon products.
Read MoreShop Floor Data Capture Help and User Guide v19.1
The Sicon Shop Floor Data Capture App links to both the Sicon Works Order Processing and Job Costing modules to allow real-time capture of operation progress and elapsed times. With the option of creating a route card with barcodes for each operation you are able to simply scan on and off an operation to capture the elapsed time and update the progress of the operations within each of these Sicon products.
Read MoreShop Floor Data Capture Help and User Guide v19.2
The Sicon Shop Floor Data Capture App links to both the Sicon Works Order Processing and Job Costing modules to allow real-time capture of operation progress and elapsed times. With the option of creating a route card with barcodes for each operation you are able to simply scan on and off an operation to capture the elapsed time and update the progress of the operations within each of these Sicon products.
Read MoreShop Floor Data Capture Help and User Guide v20
The Sicon Shop Floor Data Capture App links to both the Sicon Works Order Processing and Projects modules to allow real-time capture of operation progress and elapsed times. With the option of creating a route card with barcodes for each operation you are able to simply scan on and off an operation to capture the elapsed time and update the progress of the operations within each of these Sicon products.
Read MoreSicon CRM Help and User Guide
The Sicon CRM system is connected directly to the Sage 200 system for real-time integration it is installed on your Sage 200 Server and can be accessed through 3 interfaces: Sage 200, Web & Mobile App.
Read MoreSicon Fixed Assets Help and User Guide
The Sicon Fixed Assets Help and User Guide will take you through the features and settings for the Sicon Fixed Assets module for Sage 200.
Read MoreSicon Web API Help and User Guide
Sicon Web API Help and User Guide will take you through the requirements and settings for the Sicon Web API for Sage 200.
Read MoreWAP Help and User Guide
WAP – Web Authorisation Help and User Guide will take you through the features and settings for the Sicon WAP system.
Read MoreWAP Help and User Guide – HR Module v18
This WAP HR Help and User Guide will take you through the features and settings for the Sicon WAP HR Module.
Read MoreWAP Help and User Guide – Add-On for Sage 200
WAP Add-ons provide an additional set of features for Sage 200 to provide some additional analysis and processing functionality for invoices and month end routines in Sage 200, when used in conjunction Sicon WAP.
Read MoreWAP Help and User Guide – Add-on for Sage 200 v17
This additional set of features for the Sage 200 help provide some additional analysis and processing for month end routines in Sage 200 when used in conjunction the Sicon WAP product.
Read MoreWAP Help and User Guide – Add-on for Sage 200 v19.2
WAP Add-ons provide an additional set of features for Sage 200 to provide some additional analysis and processing functionality for invoices and month end routines in Sage 200, when used in conjunction Sicon WAP.
Read MoreWAP Help and User Guide – Add-On for Sage 200 v20
WAP Add-ons provide an additional set of features for Sage 200 to provide some additional analysis and processing functionality for invoices and month end routines in Sage 200, when used in conjunction Sicon WAP.
Read MoreWAP Help and User Guide – Add-On for Sage 200 v21
WAP Add-ons provide an additional set of features for Sage 200 to provide some additional analysis and processing functionality for invoices and month end routines in Sage 200, when used in conjunction Sicon WAP.
Read MoreWAP Help and User Guide – Applying a WAP licence v11 onwards
This user guide will take you through the process of applying a WAP licence v11 onwards
Read MoreWAP Help and User Guide – Approval Routes v17
Help and User Guide for Sicon WAP Approval Routes
Read MoreWAP Help and User Guide – Approval Routes v19
Help and User Guide for Sicon WAP Approval Routes
Read MoreWAP Help and User Guide – Expenses Module
This WAP Help and User Guide Expenses Module will take you through the settings and features of the Sicon WAP Module.
Read MoreWAP Help and User Guide – Expenses Module v17
This WAP Help and User Guide Expenses Module will take you through the settings and features of the Sicon WAP Module.
Read MoreWAP Help and User Guide – Expenses Module v18
This WAP Help and User Guide Expenses Module will take you through the settings and features of the Sicon WAP Module.
Read MoreWAP Help and User Guide – Expenses Module v19.2
This WAP Help and User Guide Expenses Module will take you through the settings and features of the Sicon WAP Module.
Read MoreWAP Help and User Guide – Expenses Module v20
This WAP Help and User Guide Expenses Module will take you through the settings and features of the Sicon WAP Module.
Read MoreWAP Help and User Guide – Holidays Module
The WAP Holiday module allows holiday requests to be entered and sent through a pre-configured approval route based on the requesting user.
Read MoreWAP Help and User Guide – Holidays Module v19.2
The WAP Holiday module allows holiday requests to be entered and sent through a pre-configured approval route based on the requesting user.
Read MoreWAP Help and User Guide – Holidays Module v20
The WAP Holiday module allows holiday requests to be entered and sent through a pre-configured approval route based on the requesting user.
Read MoreWAP Help and User Guide – Holidays Module v20.1
The WAP Holiday module allows holiday requests to be entered and sent through a pre-configured approval route based on the requesting user.
Read MoreWAP Help and User Guide – Holidays Module v21
The WAP Holiday module allows holiday requests to be entered and sent through a pre-configured approval route based on the requesting user.
Read MoreWAP Help and User Guide – HR Module
This WAP HR Help and User Guide will take you through the features and settings for the Sicon WAP HR Module.
Read MoreWAP Help and User Guide – HR Module v19.2
This WAP HR Help and User Guide will take you through the features and settings for the Sicon WAP HR Module.
Read MoreWAP Help and User Guide – HR Module v20
This WAP HR Help and User Guide will take you through the features and settings for the Sicon WAP HR Module.
Read MoreWAP Help and User Guide – HR Module v21
This WAP HR Help and User Guide will take you through the features and settings for the Sicon WAP HR Module.
Read MoreWAP Help and User Guide – Installation for Sage 200
This document will guide you through installing Sicon WAP onto a server, configuring email if required, and connecting to a Sage 200 Database.
Read MoreWAP Help and User Guide – Invoices Module
This WAP Invoice Help and User Guide will take you through the features and settings for the Sicon WAP Invoice Approval Module.
Read MoreWAP Help and User Guide – Invoices Module v17
This WAP Help and User Guide Invoices Module will take you through the features and settings for the Sicon WAP Invoices Approval Module.
Read MoreWAP Help and User Guide – Invoices Module v18
This WAP Help and User Guide Invoices Module will take you through the features and settings for the Sicon WAP Invoices Approval Module.
Read MoreWAP Help and User Guide – Invoices Module v19.2
This WAP Invoice Help and User Guide will take you through the features and settings for the Sicon WAP Invoice Approval Module.
Read MoreWAP Help and User Guide – Invoices Module v20
This WAP Invoice Help and User Guide will take you through the features and settings for the Sicon WAP Invoice Approval Module.
Read MoreWAP Help and User Guide – Mobile App End User Install Guide
The WAP Mobile App is available for iOS and Android users and can provide a quick and easy way to enter or approve documents and reduce the risk of receipts or goods received documents being lost.
Read MoreWAP Help and User Guide – Requisitions Module v17
This WAP Requisitions Help and User Guide will take you through the features and settings for the Sicon WAP Requisitions Module.
Read MoreWAP Help and User Guide – Requisitions Module v18
This WAP Requisitions Help and User Guide will take you through the features and settings for the Sicon WAP Requisitions Module.
Read MoreWAP Help and User Guide – Requisitions Module v19.2
This module is designed to allow users of the WAP system to create, submit and approve Purchase Requisitions, enabling a PO to be raised and posted to the Purchase Order Processing module within Sage 200.
Read MoreWAP Help and User Guide – Sales Orders v20
This WAP Sales Order Help and User Guide will take you through the features and settings for the Sicon WAP Sales Order Module. This module is designed to allow users of the WAP system to create, submit and approve Sales Orders, enabling a Sales Order to be raised and posted to the Sales Order Processing module within Sage 200. Goods can also be despatched via the WAP Sales Order module which will then update the values on the Sage Sales Order.
Read MoreWAP Help and User Guide – System Settings v20
This WAP System Settings Help and User Guide will take you through the system settings which require configuration when implementing the WAP software.
Read MoreWAP Help and User Guide – Timesheets Module
WAP Timesheets Module Help and User Guide will take you through the features and settings for the Sicon Timesheets Module for Sage 200.
Read MoreWAP Help and User Guide – Timesheets Module v20.1
WAP Timesheets Module Help and User Guide will take you through the features and settings for the Sicon Timesheets Module for Sage 200.
Read MoreWAP Help and User Guide – User Settings
This WAP User Settings Help and User Guide will take you through some key points for when setting up new users and the user settings which require configuration when implementing the WAP software.
Read MoreWAP Help and User Guide – User Settings v17
This WAP Help and User Guide will take you through the user settings which require setting up at implementation following installation of the software.
Read MoreWAP Help and User Guide – User Settings v18
This WAP Help and User Guide will take you through the user settings which require setting up at implementation following installation of the software.
Read MoreWAP Help and User Guide – User Settings v19.2
This WAP User Settings Help and User Guide will take you through some key points for when setting up new users and the user settings which require configuration when implementing the WAP software.
Read MoreWAP Help and User Guide – User Settings v20
This WAP User Settings Help and User Guide will take you through some key points for when setting up new users and the user settings which require configuration when implementing the WAP software.
Read MoreWAP Help and User Guide – WAP App v19.2
This WAP App Help and User Guide will take you through the features and settings for the Sicon WAP App.
Read MoreWAP Help and User Guide – Approval Routes
Help and User Guide for Sicon WAP Approval Routes
Read MoreWAP Help and User Guide – Approval Routes v20
Help and User Guide for Sicon WAP Approval Routes
Read MoreWAP Help and User Guide – Holidays Module v17
The WAP Holiday module is the newest addition to the WAP platform, enabling holiday requests to be sent through a preconfigured approval route on a requesting user basis. The module supports working day rules, bank holidays and conflicting holiday rules. When used in conjunction with the WAP Timesheets module, holidays can be automatically posted to user’s timesheets.
Read MoreWAP Help and User Guide – Holidays Module v18
The WAP Holiday module is the newest addition to the WAP platform, enabling holiday requests to be sent through a preconfigured approval route on a requesting user basis. The module supports working day rules, bank holidays and conflicting holiday rules. When used in conjunction with the WAP Timesheets module, holidays can be automatically posted to user’s timesheets.
Read MoreWAP Help and User Guide – Installation For Sage 200 v20
This document will guide you through installing Sicon WAP onto a server, configuring email if required, and connecting to a Sage 200 Database.
Read MoreWAP Help and User Guide – Mobile App Install Guide (IT)
The WAP Mobile App is available for iOS and Android users and can provide a quick and easy way to enter or approve documents and reduce the risk of receipts or goods received documents being lost.
Read MoreWAP Help and User Guide – Requisitions Module
This module is designed to allow users of the WAP system to create, submit and approve Purchase Requisitions, enabling a PO to be raised and posted to the Purchase Order Processing module within Sage 200.
Read MoreWAP Help and User Guide – Requisitions Module v20
This module is designed to allow users of the WAP system to create, submit and approve Purchase Requisitions, enabling a PO to be raised and posted to the Purchase Order Processing module within Sage 200.
Read MoreWAP Help and User Guide – Requisitions Module v21
This module is designed to allow users of the WAP system to create, submit and approve Purchase Requisitions, enabling a PO to be raised and posted to the Purchase Order Processing module within Sage 200.
Read MoreWAP Help and User Guide – Sales Orders
This WAP Sales Order Help and User Guide will take you through the features and settings for the Sicon WAP Sales Order Module. This module is designed to allow users of the WAP system to create, submit and approve Sales Orders, enabling a Sales Order to be raised and posted to the Sales Order Processing module within Sage 200. Goods can also be despatched via the WAP Sales Order module which will then update the values on the Sage Sales Order.
Read MoreWAP Help and User Guide – Sales Orders v19.1
This WAP Sales Order Help and User Guide will take you through the features and settings for the Sicon WAP Sales Order Module. This module is designed to allow users of the WAP system to create, submit and approve Sales Orders, enabling a Sales Order to be raised and posted to the Sales Order Processing module within Sage 200. Goods can also be despatched via the WAP Sales Order module which will then update the values on the Sage Sales Order.
Read MoreWAP Help and User Guide – Sales Orders v21
This WAP Sales Order Help and User Guide will take you through the features and settings for the Sicon WAP Sales Order Module. This module is designed to allow users of the WAP system to create, submit and approve Sales Orders, enabling a Sales Order to be raised and posted to the Sales Order Processing module within Sage 200. Goods can also be despatched via the WAP Sales Order module which will then update the values on the Sage Sales Order.
Read MoreWAP Help and User Guide – System Settings
This WAP System Settings Help and User Guide will take you through the system settings which require configuration when implementing the WAP software.
Read MoreWAP Help and User Guide – System Settings v17
This WAP Help and User Guide will take you through the system settings which require setting up at implementation following installation of the software.
Read MoreWAP Help and User Guide – System Settings v18
This WAP Help and User Guide will take you through the system settings which require setting up at implementation following installation of the software.
Read MoreWAP Help and User Guide – System Settings v19.2
This WAP System Settings Help and User Guide will take you through the system settings which require configuration when implementing the WAP software.
Read MoreWAP Help and User Guide – System Settings v21
This WAP System Settings Help and User Guide will take you through the system settings which require configuration when implementing the WAP software.
Read MoreWAP Help and User Guide – Timesheets Module v17
WAP Timesheets Module Help and User Guide will take you through the features and settings for the Sicon Timesheets Module for Sage 200.
Read MoreWAP Help and User Guide – Timesheets Module v19
WAP Timesheets Module Help and User Guide will take you through the features and settings for the Sicon Timesheets Module for Sage 200.
Read MoreWAP Help and User Guide – WAP App
The WAP Mobile App is available for iOS and Android users and can provide a quick and easy way to enter or approve documents and reduce the risk of receipts or goods received documents being lost.
Read MoreWAP overview of approval stages
Read MoreWorks Order Processing Help and User Guide
Works Order Processing Help and User Guide will take you through the features and settings for the Sicon Works Order Processing module for Sage 200.
Read MoreWorks Order Processing Help and User Guide v17
Works Order Processing Help and User Guide will take you through the features and settings for the Sicon Works Order Processing module for Sage 200.
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