Remote Support


Sicon offer two methods of Remote Support through Fast Support and Go-To-Assist. These allow us to fix problems remotely, carry out installs and provide training on our products and services; you will be able to watch what we are doing at all times.


Fast support

We are able to provide a Remote Support Service directly to your PC, Laptop or Server via a web based service called Fast Support.  This allows us to fix problems remotely, carry out installs and provide training on our products and services; you will be able to watch what we are doing at all times.  In addition, we are able to reverse the connection, enabling us to provide product training in live environments.

Sicon Remote Fast Support

The above URL will take you to the screen below.  Input both your name and the 9 digit support key provided by our support team; this will complete the connection.


Go-To-Assist

In addition to the above, we are also able to use Go-To-Assist.

How it works:

  • Once you are on the phone with a member of our support team, you will be directed to the Go-To-Assist webpage (http://www.gotoassist.com/ph/sicon) to initiate the screen-sharing session.  Complete the relevant fields, select your support representative from the drop-down menu and select ‘Click Here‘.
  • You will be prompted to download a small virus-free plug-in.
  • With your permission, your support representative can view your screen and share control of your mouse and keyboard.

NB: You are in full control of your computer at all times.  You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

For more information, please contact us.

Sicon Main Menu