Sicon Service is designed for businesses requiring a solution to track the servicing and maintenance of customers assets, whilst delivering full integration with Sage 200. The inclusion of Sicon Contracts provides companies with an area to manage the storage and billing of relevant maintenance contracts, including the levels of service covered.
This centralised view of customer assets provides clear visibility of key information, including warranty period, last/next service date and service history with parts used. Service Cases can be raised against these assets with appointments scheduled via the easy to use diary.
Details of engineer visits can be entered directly to the Service Case or this can be streamlined through the inclusion of an optional IOS and Android mobile app.* This speeds up the processing of completed cases, whilst reducing data duplication with the app enabling an engineer to record pertinent information whilst onsite, such as appointment duration, parts used, job sheet questions etc. This information can then synchronised directly into Sage 200 ready for the office to check, bill and close, making this a perfect solution for service based organisations.
Sicon Service and users are available to buy from your Sage Business Partner. Sicon Contracts and Sicon Projects are included with Sicon Service as standard.
Sicon Service App Named User Licence includes the Sicon Web API.
NB: Where purchased, an external address will need to be set up and a SSL certificate purchased by the company if they want to access it without a VPN. Otherwise it will only be accessible on their network.
Sicon Self Service
Sicon Self Service is an End User/Customer Portal enabling users to login and view their logged cases, raise cases and view pertinent project information. Available as an additional purchase.Find out more
To find out more about Sicon Service, please contact your Sage Business Partner or contact Sicon direct on 01284 722850.Contact Us