Sicon Self Service is an End User/Customer Portal enabling users to login and view their logged cases, raise cases and view pertinent project information.
It provides greater visibility of customer cases, potentially reducing the number of calls received, as the customer can view the latest status online. better engagement.
Used in conjunction with Sicon Service and/or Sicon Projects to enable customers to access relevant information remotely.
Examples include: Log new Service Cases, see status updates of existing cases, view equipment lists, view Objectives, Work Logs, Issue Logs for Sicon Project. Requires the installation of Sicon WebAPI. Where purchased, an external address will need to be set up and a SSL certificate purchased by the company if they want to access it without a VPN. Otherwise it will only be accessible on their network.
To find out more about Sicon Self Service, please contact your Sage Business Partner or contact Sicon direct on 01284 722850.
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Capture costs from purchase orders, invoices, stock issues and labour to create reliable and accurate costings
With online subcontractor verification, CIS submissions and production of payment certificates
Sicon Barcoding & Warehousing is integrated in real time with the Sage 200 stock and order processing modules, plus it fully supports all of the Sicon additions.
Sicon Courier Integration allows you to select available Couriers at sales order despatch and print labels ready for Courier collection.
Log service cases within Sage 200 to help manage and increase profitability of service contracts
Sicon Distribution consists of nine individual modules, allowing you to simply purchase the modules your business needs with the option to add to them at a later date.
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