Sicon Self Service is an End User/Customer Portal enabling users to login and view their logged cases, raise cases and view pertinent project information.
It provides greater visibility of customer cases, potentially reducing the number of calls received, as the customer can view the latest status online. better engagement.
Used in conjunction with Sicon Service and/or Sicon Projects to enable customers to access relevant information remotely. Examples include: Log new Service Cases, see status updates of existing cases, view equipment lists, view Objectives, Work Logs, Issue Logs for Sicon Project. Requires the installation of Sicon WebAPI. Where purchased, an external address will need to be set up and a SSL certificate purchased by the company if they want to access it without a VPN. Otherwise it will only be accessible on their network.