Sicon Known Issues

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What is a Known Issue?

Known Issues are issues that have previously been reported and may require development to resolve, but have minimal impact on the software or user process. Generally they are either a cosmetic issue or have a suitable workaround available, which is detailed on each known issue entry. As such, they are not prioritised for a resolution and any linked Support Case will be given a link to this website and the case will be closed.

Sicon will review the current Known Issues and other development priorities ahead of each major release. This allows our finite development resource to be predominantly focused on high-impact issues and development. There is a voting button at the bottom of each Known Issue which can be used to indicate the priority of the issue to your site (1 = low priority, 5 = high priority). This then updates the overall vote at the top of the page, which Sicon will then use to help determine priorities.

Once an issue is resolved in a major release, the website will be updated to reflect which version the update has been applied to; the Sicon Release Notes will also continue to document all fixes.

How do I install or upgrade a Sicon Product?
How do I log a Support Call?
How do I submit a Product Request for Change?

Product Request for Change

We review not only Customer/Business Partner requests for change and wish lists, but also our own internal working list of features we wish to add to the module.

To submit a change request, please complete the form via the link below:

https://www.sicon.co.uk/sicon-product-request-for-change/