11723 – Credit Cards show pending on the Wrong PL Account, when using the App Expenses

Version Reported In

Sicon Approvals v221.0.58

Detailed Description

When using OCR to create Credit Card expenses from within the Approvals mobile app, the expense first shows on the user’s personal PL Account in Sage as a pending approval invoice.

Pending Approval screenshot on users PL account:

Impact: Low

• Urgency | Ability to work not affected; inconvenient.
• Impact | Single User Affected.

Workaround

This is a display issue only. Once the credit card Expense is approved, it will post to the correct PL account linked with the company credit card.

After approvals showing on the associated credit card account:

Alternatively, users can use the web application interface to enter credit card expenses, as the above known issue only occurs when processing credit card expenses on the mobile app.

Development Priority Voting

Please let us know your development priority for this Known Issue by providing us with a star rating based on the below;

1. Not causing any problems – not a priority.
2. It’s annoying, but not causing too many problems – not a priority.
3. Would be nice to be fixed, but not essential – not a high priority.
4. It would be helpful to have this fixed – fairly high priority.
5. Really needs to be fixed as soon as possible – high priority.