Error message when downloading the App using the QR code or URL within the Settings Screen

Version Reported In

Sicon Barcoding & Warehousing v221.0.71 and prior

Sicon Service v221.0.66 and prior

Sicon Shop Floor Data Capture v221.0.23 and prior

Detailed Description

Microsoft are retiring their App Centre next week, which we have used as a distribution method for the following Android mobile applications:

• Sicon Barcoding App
• Sicon Service App
• Sicon Shop Floor Data Capture

From the end of the month, it will no longer be possible to access these downloads via the Microsoft App Centre. Customers using the QR codes provided in the settings screens of affected Sicon Products will receive an error message and will not be able to download the Apps from that location.

Impact: Low

• Urgency | Ability to work not affected; sufficient workaround available.
• Impact | Single User Affected.

Workaround

The Sicon Barcoding App is now available to download via the Google Play Store. Instructions on this can be found in the Sicon Barcoding & Warehousing Help & User Guide: https://www.sicon.co.uk/user-guide/barcoding-warehousing-help-and-user-guide/#2-2

The Sicon Service App and Sicon Shop Floor Data Capture are available from a new download location hosted by us in Azure. The updated QR codes have been added to the Help & User Guides:

Sicon Service (Section 5.14): https://www.sicon.co.uk/user-guide/service-help-and-user-guide/#5-14

Sicon Shop Floor Data Capture (Section 2.1) | https://www.sicon.co.uk/user-guide/shop-floor-data-capture-help-and-user-guide/#2-1

The QR codes in these sections should be used instead of the existing download links in the following screens:

• Service/Utilities/Settings/Mobile Setup tab (note that the Apple iOS download is unaffected)
• Shop Floor Data Capture/Maintenance/Settings/Licensing tab

The QR codes in these screens will be updated in future versions, but for now the QR codes within the Help & User Guides should be used instead for customers on existing versions.

Development Priority Voting

Please let us know your development priority for this Known Issue by providing us with a star rating based on the below;

1. Not causing any problems – not a priority.
2. It’s annoying, but not causing too many problems – not a priority.
3. Would be nice to be fixed, but not essential – not a high priority.
4. It would be helpful to have this fixed – fairly high priority.
5. Really needs to be fixed as soon as possible – high priority.