Sicon Support Handover Form

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1Contact Details

2Company Info

3Software Information

Business Partner Handover to Sicon 1st Line Support

To successfully handover support where Sicon is to be 1st line, we require the following information to be completed. The information you submit will be used in accordance with the Sicon Privacy Policy and will be stored on your Company CRM record.

NB: it is vital that we have this information in order for us to support your customer quickly and efficiently. We often spend an unnecessary amount of time trying to get connected to site, so where possible, please provide unattended support access.
Business Partner Contact Details
BP Company Name
Name
First Last
Email Address
Telephone Number
End Users Main Contact Details
Please provide the details the person most likely to be logging calls.
End User Company Name
Name
First Last
Email Address
Telephone Number
IT Contact Details
Does the Company have their own internal IT department or are they external?*
- Internal IT Department
- External IT Department
Please note the name of the External IT Company
Name
First Last
Email Address
Telephone Number
Sage 200 System Admin Contact (onsite)
Please provide the details of someone who has full Sage 200 System Administration access.
Name
First Last
Email Address
Telephone Number
SQL Server Contact (onsite)
Name
First Last
Email Address
Telephone Number

End User Company Information
Please provide a brief description of what it is the company do*
Are they Live?*
Please provide any relevant info; planned go live date, reason for staying in test etc.*
Please note if there are any parts of the system which haven't gone live as yet
Sage 200 System Details

Please provide as much detail as possible. This gives us a helpful insight into the customer knowledge of the Sage 200 system.
Is the Customer new to Sage 200?
How long has Sage 200 been up and running?
Connection Details
NB: unattended access would be preferred. Please provide remote access details where possible.

Sicon Software Versions Numbers
Please provide version numbers for all Sicon Software Packages installed at Go-Live
Module Info
Please provide any relevant information regarding module setup; users, settings etc.
Additional Information
Please provide any relevant information that our Support Team may need to know about the Company, setup or how they are using the software.
Third Party Software
Please provide as much detail as possible; software name, version, company who built the software, brief description of what the software does etc.
Are there any third party software products installed?
Please provide further details
Sage 200 System Administrator Screenshot
Upload screenshot
Please provide us with a screenshot of the current Sage 200 System Administrator screen showing all version numbers of Sicon Additions installed – this is required to update records as to the version installed on the customer’s system prior to Sicon taking on 1st line support
Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 30 MB.
Do you agree to our T&C's / Privacy Policy?
By providing your data to Sicon you agree that your data will be used under the guidelines set out in our privacy policy. You can read these guidelines on our website: www.sicon.co.uk.
- I agree to the Sicon T&C's / Privacy Policy
- I do not agree to the Sicon T&C's / Privacy Policy
Email
This field is for validation purposes and should be left unchanged.

Business Partner Handover to Sicon 1st Line Support