{"id":58271,"date":"2014-12-12T09:50:37","date_gmt":"2014-12-12T09:50:37","guid":{"rendered":"https:\/\/www.www.sicon.co.uk\/need-support\/remote-support\/"},"modified":"2022-09-06T10:50:34","modified_gmt":"2022-09-06T09:50:34","slug":"remote-support","status":"publish","type":"page","link":"https:\/\/www.sicon.co.uk\/need-support\/remote-support\/","title":{"rendered":"Remote Support"},"content":{"rendered":"<p>Our preferred method for connecting to your PC or server remotely is <strong>TeamViewer<\/strong>, which allows us to fix problems remotely, carry out installs and provide training on our products and services; you will be able to watch what we are doing at all times.<\/p>\n<h4>Unattended Support<\/h4>\n<p>If you have granted us unattended support already, then we will be able to connect to your PC\/server directly to assist with any support calls.<\/p>\n<h4>PC\/User Remote Support<\/h4>\n<p><strong>Already using TeamViewer?<\/strong> If, as a company, you are using team viewer we will connect to your PC to assist\u00a0with your query using your existing Partner I.D and Password.<\/p>\n<p><img decoding=\"async\" class=\"center aligncenter\" src=\"https:\/\/www.sicon.co.uk\/wp-content\/uploads\/2022\/09\/Team-Viewer-already-using-tv.png\" alt=\"Sicon Team Viewer - already using tv\" \/><\/p>\n<p><em>NB: when we contact you to agree a mutually convenient time to dial in, please provide your I.D &amp; Password.<\/em><\/p>\n<br \/>\n<p><strong>New to TeamViewer?<\/strong> If you do not have TeamViewer installed, we can still connect remotely using a one off session code which we will email over to you.<\/p>\n<p><img decoding=\"async\" class=\"center aligncenter\" src=\"https:\/\/www.sicon.co.uk\/wp-content\/uploads\/2022\/09\/Team-Viewer-one-off-TV-invite.png\" alt=\"Sicon Team Viewer - one off TV invite\" \/><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our preferred method for connecting to your PC or server remotely is TeamViewer, which allows us to fix problems remotely, carry out installs and provide training on our products and services; you will be able to watch what we are doing at all times. Unattended Support If you have granted us unattended support already, then [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":58275,"parent":58248,"menu_order":182,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Remote Support | Sicon Ltd<\/title>\n<meta name=\"description\" content=\"We offer 2 methods of Remote Support through Fast Support and Go-To-Assist. 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